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Voorbeeld Service Level Agreement Administratie

14th October 2021 • By

As a general rule, business units with a purchase obligation must purchase services from such a subsidiary. However, managing shared services organizations is not easy. The staff of the support team is usually a consultant and, in some cases, a senior consultant. Within support, with the exception of SupportOnDemand, different rates may therefore apply. Forque may judge that a request for assistance is considered a second support because of its nature, duration or the expected solution (for example. B because a product is needed) and is therefore treated as a normal consultation. Use it as a common thread in collaboration and also consider leaving room for gaps. By measuring and controlling service levels, we can work towards more effective collaboration, in which processes are constantly coordinated. .